Strategic delivery of a unified intranet for international energy company
SEFE – Securing Energy for Europe – is an international energy company with 2,000 employees across multiple entities and geographies. Its internal communications landscape was fragmented, with four outdated intranets, inconsistent user experiences, and no unified platform to support collaboration or company culture.
We were engaged to help SEFE deliver a new intranet – branded Pulse – in just 100 days.
We began by defining a content strategy and design principles to ensure clarity, consistency, and trust. With no legacy content to build from, we worked with SEFE’s subject matter experts to create over 400 pieces of content in English and German, aligned across six writers. Every piece was curated to meet employee needs, with a sharp focus on usability, accuracy, and relevance.
AI tools were considered but ultimately rejected. SEFE needed curated, authoritative content—not volume. AI struggled with style, tone, and multilingual precision, and couldn’t meet the emotional and cultural nuance required for a trusted internal platform.
We built a structured content factory to deliver high-quality content at pace, using Microsoft Planner to manage workflows across a multi-company team. Editorial guidelines and weekly reviews ensured consistency, while governance models were established to maintain quality post-launch.
Pulse launched successfully in December 2024. Within weeks, 100% of employees had registered, with 70% active users and strong engagement across news, pages, and communities. The intranet is now a trusted daily tool, supporting SEFE’s transformation journey and helping build a unified corporate culture.
Pulse bagged Silver in 2025’s StepTwo Digital Workplace Awards, with judges praising the rapid delivery model and the approach to governance. Find out more on the StepTwo website.
Case study quick view
Client
SEFE – Securing Energy for Europe
Challenge
Create a new intranet – and initial launch content – within a 100 day deadline.
Approach
Developed a content strategy and aligned content design principles to enable creation of 400 pieces of quality user-aligned content
Configured vanilla intranet platform to meet company and user needs
Developed governance processes to help the organisation manage the intranet in our absence
Outcome
Rolled out “Pulse” in 8 markets to 6000 users
Exceeded engagement expectations: 100% of users subscribed to content
Created 50+ active, vibrant, valued communities
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Lithos Partners is a digital workplace consultancy founded in 2016, with offices in Bristol, London and Amsterdam. We help organisations improve internal communications, design intranets and digital workplaces, and create engaging employee experiences.
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